Merchant FAQs

• Is SwApp free?

  Yes, SwApp is free. Agents will be required to load an initial amount to allow account activation as indicated in the contract. The loaded amount can be used by an agent to sell SwApp services as he/she earns more commission.

• Is my data safe?

  According to our data policy, keeping our clients' data safely is our top most priority. Using or sharing client data can only happen with the consent of the data owner.

• What do I need to sign up for an account?

  You need to fill out the online register, form upload your national ID and sign a physical agreement.

• How do I track payments from my customers using SwApp?

  As a merchant, you have access to your own merchant dashboard to help you to track and manage your payments from your customers in real time.

• Do you provide support?

  Yes, we are readily available 24/7 to support you. Reach us on phone: 0200933434, or on WhatsApp: +256705285493, or via Email: help@swapp.co.ug.

Customer FAQs

• How do I pay my utility bills with SwApp?

  Use a customer reference number, amount, customer number, agree to the terms and conditions and send a request.

• Can I buy airtime using SwApp?

  Yes, you can buy any type of airtime from any Telecom service provider.

• Do I have to pay extra charges to send money via SwApp?

  No, you don't. You only have to incur an extra charge as required by your Telecom service provider.

• What is SwApp money?

  Credit shared among SwApp agents/users via the SwApp platform at zero charge.

• Can I pay in installments using SwApp?

  No,You only need your float.