FAQs

Answers for teams evaluating SwApp for payments, modules, mobile, and integrations.

Use this page to understand what SwApp offers, who it is built for, how the mobile app fits, and when to contact us for onboarding or pricing.

Common questions

What businesses and institutions usually need to know before choosing SwApp.

These answers are written for business owners, finance teams, SACCO officers, NGO operations teams, event organizers, and technical teams.

What is SwApp?

SwApp is a Bank of Uganda licensed payment service provider and payment service operator. The platform helps organizations collect, disburse, reconcile, and automate payments through web dashboards, Android/iOS mobile app workflows, business modules, and APIs.

Which services does SwApp offer?

SwApp offers mobile money and card collections, payment links, checkout buttons, bulk payments, bank transfers, event ticketing, donation and fundraising pages, SACCO management, airtime and data disbursement, bill and tax payment workflows, mobile app access, and payment gateway APIs.

Does SwApp support mobile money payments in Uganda?

Yes. SwApp is built around Ugandan mobile money workflows and supports customer payment collection, transaction status tracking, receipts, references, and reporting.

Can SwApp help finance teams reconcile payments?

Yes. SwApp keeps transaction statuses, customer references, exports, payout records, event revenue reports, donation and fundraising campaign reports, SACCO ledgers, and service payment records so finance teams can reconcile Ugandan payment activity with less manual follow-up.

Can I use SwApp without a website?

Yes. Payment links, donation and fundraiser pages, event pages, SACCO contribution pages, and the mobile app can support organizations that do not have their own website or checkout integration. Supported flows can collect by mobile money and card where configured.

Does SwApp have a mobile app?

Yes. SwApp has a Cordova-based mobile app with Android and iOS support. The app supports mobile service workflows such as wallet access, transactions, payments, bills, airtime, data, receipts, printer profiles, account verification, and support.

What can SACCOs do with SwApp?

SACCOs can manage members, contributions, savings, shares, loans, fines, withdrawals, approvals, investments, ledgers, reports, period closes, and public member contribution pages.

Can SwApp help with event ticketing?

Yes. SwApp Events supports event pages, ticket types, mobile money and card checkout, QR ticket delivery, attendee records, gate sales, device tokens, waitlists, emails, analytics, and reports.

Can NGOs use SwApp?

Yes. NGOs can use SwApp for donation pages, beneficiary payments, field team disbursements, airtime and data distribution, campaign tracking, and exportable transaction records.

Does SwApp offer payment APIs?

Yes. SwApp offers developer API documentation and can support payment, payout, and business workflow integration for software platforms and enterprise systems.

How much does SwApp cost?

Standard collection and payout charges are shown on the pricing page. Larger managed setups such as SACCO management, events, donation pages, airtime disbursement, APIs, and high-volume workflows are quoted around the actual modules, volume, onboarding, and support needed.

Is customer and business data secure?

SwApp takes data protection seriously and uses secure transaction workflows, account controls, and privacy practices designed for payment operations. Some identity, transaction, compliance, and audit records may be retained where required by law or regulation.

How do I get started?

Contact SwApp with your organization type, the services you want to collect or pay for, expected volume, and whether you need a web dashboard, mobile app access, API integration, or a specialized module.

Helpful links

Find the service page that matches your question.

Payments

Mobile money, cards, payment links, checkout, APIs, and payment methods.

View payments

Reconciliation

Transaction statuses, references, payout records, exports, reports, and finance follow-up.

View reconciliation page

SACCO Management Software

Members, savings, loans, ledgers, contribution pages, accounting controls, and reports.

View SACCO management page

Mobile App

Android and iOS access for mobile payment services, receipts, and field workflows.

View app page

Still need a specific answer?

Tell us about your collections, payouts, management needs, or integrations and we will respond with the right next step.

Contact support